As you definitely have already heard, Sears Canada is preparing for its departure from the Canadian market. While it’s sad to see another retailer with a deep rooted history in Canada depart, a bigger concern for customers is the fact that everyone has been left in the dark with respect to the status of warranties, gift cards and Sears Club points. But in Sears’ latest press release, the company let customers know exactly what’s going to happen.
Here’s where it gets pretty shitty for customers who have shopped with Sears. According to their new policy, if you have purchased appliances from Sears in the past and bought an extended warranty, you are going to be out of luck. Sears announced that they will no longer be in a position to honour any Sears Protection Agreements after October 18th. According to Sears, if you have purchased an extended warranty in the last 30 days, you will be able to get a full refund, so make sure you check your receipts. If you purchased an item in the last year, the one-year warranty will still be applicable but you will have to go directly to the manufacturer to make a claim.
If you have a Sears Gift Card (thanks, grandma!), obviously don’t wait long. The good news is that you will be able to use the gift card during Sears’ liquidation process. Although it should be obvious when Sears Liquidation process is over and the stores have closed, you will not be able to redeem your any gift cards.
Sears will begin its liquidation process on October 19th.