Lush Is Reopening Stores Across North America With New Rules

If you’ve sadly run out of bath bombs, then here’s some good news. Lush Cosmetics is reopening stores across the U.S and Canada but these store reopenings come with new rules and safety guidelines.

Some Lush stores in Ontario, Alberta, Newfoundland, and Manitoba have started to reopen and according to Narcity, the retailer hopes to have all stores reopened by early July.


“We’ve missed our community more than you can know and want to take a moment to thank all of our fans for sticking with us through this. While things continue to evolve, we’re doing everything we can to bring fresh products back into the hands of our Lushies—whether that be carefully welcoming folks into a store or safely passing parcels of handmade goodies on. Needless to say, the road back to normality is bound to be a little uncertain as the world changes around us, but we’re committed to safely and consciously starting afresh together”, says Elisa Torres, Retail Director in an email.

The safety of Lush’s customers and staff is always top priority and that’s why major changes have been made to the shopping experience that folks have come to know and love.

Below are some changes you’ll notice when you stop in to shop:

  • Reduced capacity. 
  • 6 feet social distance guide markers. 
  • Access to clean sinks and soap for requested handwashing upon entry (no purchase required). 
  • Contactless payment only. 
  • Sanitized cash desk and debit terminal after each customer. 
  • Regular sanitization of surfaces throughout the shop. 
  • Compulsory hand washing before staff assists different customers. 
  • New products available if customers are not comfortable purchasing package-free or display products on shelves. 
  • Masks for Lush team members and a request that customers wear them, too. 
  • At this stage, demos will also be paused to maintain hygiene levels. 

For anyone who is in need of their Lush essentials but is uncomfortable with shopping in-store, contactless pickup is available at select locations.

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