Customers Aren’t Happy With Dollarama’s Return Policy
Over the past year we’ve run several articles extolling the virtues of Dollarama. The prices are right, the selection is good, and the store seems to have everything you could ever want from a store. While many Canadians are completely enamoured with Dollarama, there are some that are getting increasingly upset with Dollarama’s return policy. The truth about Dollarama’s return policy is that it’s actually quite strict. It’s not a policy with give and take, it’s a hard line in the sand.
While we are big fans of the store, The Toronto Star is reporting that Canada’s largest dollar-store chain has a strict policy of not accepting returns, and has done a poor job at communicating that fact to customers. While many of you probably realized that most dollar stores don’t take returns, it seems that some Canadian consumers expect a liberal return policy at every chain store in the country. According to the store, most Dollarama customers only learn about the return policy when they attempt to bring something back to the store. While Dollarama does state their return policy on receipts, you can imagine that most customers don’t check this out, and are upset when they come into the store.
The real question is, what is the responsibility of the retailer? Does Dollarama need to have huge signs about their return policy? Is it not assumed that if you buy a set of tweezers for a dollar that you can’t return it?
Source: The Toronto Star