Shopping during the pandemic just got easier. Cadillac Fairview has found an awesome way to enhance its customer’s shopping experience while purchasing items during these unprecedented times. The company will do this by introducing a brand new return system for purchases made both online and in-store.
The stress of having to make returns at different retailers in the mall or shipping out multiple packages for a refund is all in the past.
Cadillac Fairview has partnered With ReturnBear to offer customers the ability to return items from many different retailers all at once.
This system offers a couple of options for making returns. You can either bring unwanted items to a drop-off location at a CF mall or you’ll be able to ship everything (even if it’s from different retailers) in one package to a ReturnBear hub.
Not only is this super convenient for customers, but it also reduces the environmental footprint of shoppers since they won’t have to mail out several packages.
Does it get any better than that?
Executive Vice President and Digital & Innovation of Cadillac Fairview, Jose Ribau, spoke about the collaboration in a release saying, “ReturnBear specializes in consolidated reverse logistics which is basically handling returns on behalf of retailers and allowing for a customer to either ship their returns directly or drop them off at a location and essentially remove that pain point from having to worry about that themselves.”
These plans are set to happen later this year at Cadillac Fairview locations.
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In case you missed it, exciting news broke last week in Ontario that non-essential businesses can reopen for curbside pick-up starting May 11. The guidelines stated that if the business has a street-facing door, then they have the green light so that means shopping malls in the province aren’t allowed to open their doors until given the go-ahead by public health officials. However, we now have an idea of what it’ll be like to shop when malls reopen.
As reported by Retail-Insider, Cadillac Fairview, owner of 15 malls across Canada, has developed a well thought out plan to ensure its malls are reopened in a safe way for shoppers and all employees.
“Given these uncertain times, we are focused on providing a high level of safety and comfort while ensuring our community is able to access the goods and services they require,” says the company website. “COVID-19 will likely disrupt our lives for some time, and we’ve adapted our operations to reflect this new normal.”
The first Cadillac Fairview mall to open in Canada is CF Polo Park shopping centre in Winnipeg which opened on May 4.
Malls will be open for limited operating hours. Cadillac Fairview says that the hours will likely be Monday to Saturday from 11 a.m. to 7 p.m. and Sundays from 11 a.m. to 6 p.m. but this will differ from province to province and hasn’t been confirmed.
Once the malls reopen, you’ll likely notice increased security personnel. This is to ensure that a controlled amount of people enter the mall at a time so that social distancing can be achieved. There will also be extensive signage.
One way Cadillac Fairview plans to manage physical distancing is by having designated one-way traffic in common areas where required, creating clear lanes onto escalators, and having enter only and exit only doors.
In addition to the above, the malls will also be increasing all cleaning and hygiene practices that include Hand sanitizer stations located throughout.
If a shopper or CF employee ends up testing positive for COVID-19 or has possibly come in contact with the virus, serious procedures will be put in place. This includes prompt notification as well as sending employees home and performing a deep cleaning of any affected areas.
In regard to mall amenities, folks can still purchase gift cards from Guest Services using contactless points of sale. The food courts will not supply re-usable items like plates, cutlery, or trays so it’ll be take-out containers from here on out. Also, in accordance with public health guidelines, dine-in seating is off-limits and physical distancing will be in place for any line-ups.
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Though Canadian health officials have urged the closures of bars and restaurants, as of now, shopping centres have not been advised to shutter.
Despite the temporary closures of hundreds of stores across Canada, many of which are inside malls, shopping malls across Canada remain open for the time being.
While federal and provincial health officials continue to urge Canadians to practice regular handwashing and avoid crowded places and non-essential gatherings, those who do choose to visit shopping malls still have the option to — however, business is not as usual.
Here Is how shopping malls around Canada are responding to the COVID-19 global health emergency.
Cadillac Fairview
Cadillac Fairview, the company behind popular shopping malls like Eaton Centre, Pacific Centre, Chinook Centre, and more, has made a number of changes in response to COVID-19. All shopping centres have new hours. Until March 30, operating hours are 11 a.m. to 7 p.m. (unless the regularly scheduled closing hour is earlier). After that date, the hours will be reevaluated.
The company has also made changes to its food courts, which are temporarily takeout only. All seating and dine-in wares have been eliminated. Enhanced cleaning is currently being implemented in common areas like washrooms, stairwells, elevators, lobbies, and employee common areas. Bathrooms have new signage that shares best practices for hand washing and more hand sanitizer stations have been placed around the centres. Events have been and reporting procedures have been put in place for mall tenants should any of their employees contract Coronavirus.
Yorkdale Shopping Centre
The popular North York mall has made similar changes to Cadillac Fairview in regards to cleaning. High traffic areas are getting extra attention and additional hand sanitizer stations have been placed throughout the mall. All restrooms have personal hygiene guidance and the mall has “emergency preparedness and communication plans with our local public health departments.”
In regards to hours, the mall will be open its regular hours of 10 a.m. to 9 p.m., however, some retailers will be operating on reduced hours of 11 a.m. to 7 p.m. The mall’s operating hours will be reevaluated on March 30.
Bayview Village Shopping Centre
Bayview Village Shopping Centre has also opted to reduce its hours, which are Monday to Friday 11 a.m. to 7 p.m., Saturday 10 a.m. to 6 p.m., and Sunday 12 to 5 p.m. However, there are a number of retailers that have different hours or have made the difficult decision to close altogether. As per Ontario Health, many of the shopping centre’s eateries have closed or are open for takeout only. All programming and events have been postponed until further notice. You can find more details on operating hours on bayviewvillageshops.com.
Ivanhoe Cambridge
The owner of shopping centres like Outlet Collection at Niagara, Montreal Eaton Centre, Bayshore Shopping Centre, Vaughan Mills, and more will be running on reduced hours with hours varying per shopping centre and some stores closed or operated on individual hours. In addition, the shopping centres have implemented “filling of soap dispensers and antiseptic hand-gel dispensers at designated locations” and have increased the frequency of cleaning practices in common areas. The hours will be reevaluated at the end of the month.
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These days, news about COVID-19 is everywhere we turn, and for good reason. On March 11, the World Health Organization (WHO) declared the outbreak a pandemic. However, WHO’s Director-General also said that it is controllable — urging countries to “strike a fine balance between protecting health, preventing economic and social disruption, and respecting human rights.”
Industries like travel, manufacturing, and luxury retail have felt the impact of the health emergency, and we’re now seeing larger companies take necessary precautions to protect the health and safety of its employees, customers, and partners.
here is how six prominent companies and retailers have responded to the global health emergency.
Starbucks
While Starbucks plans to maintain regular operations at North American locations, they are taking precautionary measures and are ready to adapt at any moment. Starbucks EVP and CEO Rossann Williams stated in an open letter that the company has increased cleaning and sanitizing of locations and is providing staff with “scenario-based procedural information.”
On the customer side of things, Starbucks has paused the use of personal cups and “for here” wares, though the coffee chain will still honour the 10% discount for anyone who brings in a personal cup or asks for “for here” ware. In another open letter by Starbucks CEO and President Kevin Johnson, the company stated that store experience may be adapted to “limiting seating to improve social distancing, enable mobile order-only scenarios for pickup via the Starbucks App or delivery via Uber Eats, or in some cases only the Drive Thru will be open.” Each situation will be explored case-by-case and in a worst-case scenario, we could see stores close temporarily.
T&T Supermarkets
In order to address concerns raised by customers, T&T Supermarkets released a statement saying the company has taken “urgent action.” Tina Lee, the company’s CEO first promised that there would be “no surge pricing” at stores, however, due to high demand on tntsupermarket.com, shoppers may experience out-of-stock items. In stores, staff who have travelled to high impacted areas are self-isolating. The grocer has also increased cleaning and sanitizing for grocery carts and baskets and is providing hand sanitizer in high traffic areas for shoppers.
Costco
On March 7, Costco took precautions and put a hold on its food sample program. The program added unnecessary risk to both shoppers and employee safety. As of right now, there is no guaranteed date set for when the program will be reinstated. But with popularity amongst members, it’s likely to be reinstated when the global health concerns die down.
MEC
Everyone’s favourite outdoor store, Mountain Equipment Co-op (MEC), is also taking extra safety precautions at this time. A spokesperson for the company told CTV News that MEC will be temporarily suspending its equipment rentals service. In addition, MEC is also suspending the use of its climbing and bouldering walls. However, stores will remain open and the retailer will be implementing “enhanced cleaning, limiting business travel, and promoting everyday preventative behaviours with our teams across the country.”
Tim Hortons
Like Starbucks, Tim Hortons has temporarily stopped its use of reusable ware. But more notable is the change that the company has made to its Roll Up The Rim To Win program. This year, the company has taken the contest digital, stating that given the current circumstances, “Tim Hortons does not believe it’s the right time for team members in our restaurants to collect rolled up tabs that have been in people’s mouths.”
Cadillac Fairview
The company that owns popular malls like Eaton Centre, Shops at Don Mills, Pacific Centre, and more released a statement addressing COVID-19 on March 12. Every property owned by the mall will increase the cleaning of washrooms, stairwells, elevators, lobbies, and employee common areas. Washrooms have new handwashing signage and all properties have increased hand sanitizer stations. Cadillac Fairview has also put a committee in place to coordinate efforts and has established a protocol with employees, tenants, and contractors should any of them be exposed to coronavirus.
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For some, finding a safe place to sleep at night isn’t always easy. In fact, for those without homes, it’s not uncommon to be removed from spaces that feel the safest, like business and store fronts. But one downtown Vancouver mall is changing that.
Vancouver’s CF Pacific Centre is inviting those with nowhere to go at night to sleep on its property.
“Everyone thinks it’s easy to get into a shelter. It’s not,” Brent Findley, senior manager of security, life and safety at Cadillac Fairview’s CF Pacific Centre told the Vancouver Courier. “[Vancouver’s] always sort of been in a bit of a homeless crisis, but it’s becoming a mental health and addiction crisis as well.”
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The hope is to not only give the homeless a place to rest their heads at night, but also provide a sense of protection through nighttime security and cameras.
In addition, the company will be opening its doors and facilities up to individuals who need to warm up or use the bathroom first thing in the morning, something that will be particularly beneficial after cold nights.
The night shift staff at CF Pacific Centre will also be trained on how to de-escalate confrontations that may arise and will conduct life safety checks throughout the evenings.
While there’s still a lot to figure out when it comes to Vancouver’s homelessness crisis, allowing people to stay on the mall property is a step in the right direction.
Featured image: Instagram/@mseidelman
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Everyone needs a little makeover every now and then, and malls are definitely no exception!
A major revamp is coming to Fairview Mall starting this month that includes a row of restaurants, new retail space, and improved pedestrian access.
Cadillac Fairview and TD Greystone Asset Management (TD Greystone) have just announced $80 million plans to revitalize one of the city’s shopping destinations, Fairview Mall, located at Don Mills Road and Sheppard Avenue in North York.
Rendering: Cadillac Fairview
“This area is undergoing many changes which reflect peoples’ desire to work, live, shop and dine in a dynamic, transit-connected mixed-use community,” said Wayne Barwise, Executive Vice President of Development, Cadillac Fairview. “Our redevelopment plan is about diversifying CF Fairview Mall and the surrounding land so we can continue to offer a vibrant destination for people to come together and enjoy.”
Not only will there be new retail space but this new plan may even include new parks, community spaces, and amenities. There’s also talk of improvements to sidewalks that would enhance the overall pedestrian experience and connect Fairview Mall to nearby Don Mills subway station.
According to Retail-Insider, this $80 million investment follows Cadillac Fairview’s $10 million in the mall’s food court where new restaurants and seating were added.
What’s also exciting about these plans is that they could include new residential towers as well as office space and perhaps even a hotel on the property. Cadillac Fairview also said that it is in discussions with the City of Toronto about rezoning the mall site to to meet the needs of this ever-growing community.
This project is set to begin this month and is slated to be completed by 2023.
Featured Image: Rendering: Cadillac Fairview
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My oh my, have things changed!
Today, we know CF Toronto Eaton Centre as the ever-evolving downtown staple that attracts tourists and locals alike, but it wasn’t always as popular as it is today.
The mall first opened back in 1977. With the Eaton’s flagship as the anchor, it supplemented by 100 stores over a five-level shopping and office arcade, and two office towers.
Back then, the mall was aimed to attract upscale, urban, and affluent shoppers, much like the ones you’ll see in the vintage (and hilarious) 1984 Eaton Centre commercial below.
It’s actually a lot less creepy than this 1982 Yorkdale Mall commercial.
The mall has come a long way since the Eaton Centre commercial.
While there are still plenty of similarities between the commercial and now, the mall has come a long way in the past 32 years.
In 2010, Cadillac Fairview began an ambitious $120-million upgrade, and in 2015, they launched the second phase of redevelopment, which included an additional $400-million. Most recently, the pedestrian bridge underwent a major makeover.
Today the mall is home to many Canadian firsts like H&M Home and Uniqlo, plus major chain names like Saks Fifth Avenue and Nordstrom.
Instagram/@ishutterphotography
For quite a while, global retail shopping centres have reached out to the high-end demographic, but this is a recent occurrence in Canada. Until now, luxury retail stores have been in downtown areas on street fronts, not in shopping malls. However, landlord Cadillac Fairview has picked up on this global trend by creating upscale areas in several Canadian malls to further attract affluent shoppers.
This is a win-win situation for a landlord. Deluxe brands prefer to be in the same area for easier accessibility to their target market, and upscale shoppers prefer to shop where luxury brands are clustered. These customers view a high-end area as customized for them and will shop more, which can result in sky-high sales numbers for luxury retailers.
In Toronto, Cadillac Fairview is creating luxury areas in the downtown CF Toronto Eaton Centre, the busiest shopping centre in North America with more than 50-million visitors a year. Eaton Centre is home to well-known brands such as Hugo Boss, Ted Baker, and Links of London on its third level, which is bookended by such upscale flagship stores such as Nordstrom and Saks Fifth Avenue/Hudson’s Bay.
These high-end department stores are full of luxury brand shop-in-store boutiques, such as Gucci, Paul Smith, and Stella McCartney. Cadillac Fairview is also adding luxury areas at CF Sherway Gardens, another high-end mall they own in Toronto. One of the most attractive shopping centres in Canada, it houses stand-alone luxury boutiques such as DeBeers and Tiffany & Co., and anchors Nordstrom and a 143,200 square foot Saks Fifth Avenue as well as an 18,500 square foot food hall operated by Pusateri’s Fine Foods. CF is creating the same model at the malls they own in Calgary, Vancouver, and Montreal.
While Cadillac Fairview is not the only Canadian landlord increasing luxury to its malls, it is notable because of its expansive national ownership of shopping centres. Other Canadian landlords, such as Oxford Properties, owner of trophy property Yorkdale Shopping Centre in Toronto, as well as Ivanhoe Cambridge and QuadReal, will also be increasing their luxury retail areas as Canada’s retail landscape perspective continues to polarize.
Source: Retail-Insider.com
Featured Image: Instagram/@yorkdalestyle
How do you think the future of retail will continue to change? Let us know in the comments!
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Toronto has been making a lot of changes to revamp the city and make it a more well-rounded community. The Bentway and the renovation at Ontario Place are two examples of that. Now, one of our favourite malls, The CF Toronto Eaton Centre is getting an exterior revamp and adding a rooftop patio to the mix!
According to Blogto, a first-class restaurant and three new stories of bright glass office space. Cadillac Fairview announced today that it will be expanding and restoring a major part of the CF Toronto Eaton Centre complex. The Eaton Centre is a 123-year-old heritage building which was built in 1895. Since then, it’s housed everything from a Woolworth’s flagship store to Tower Records.
“The project, designed to improve the quality and utility of the property while preserving its unique architectural features,” reads a press release from CF Fairview released on Thursday.
Featured Image: Instagram/@cadillac_fairview
Source: Blogto.com
What do you think about the CF Toronto Eaton Centre revamp? Let us know in the comments.
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